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Sunday, September 6, 2009
Seller got ya blocked?
Have you tried to purchase from an Ebay seller and found access to their items denied? Blocking buyers is a little known safety valve for a seller being harassed and tormented by a disgruntled buyer. The problem with the system, I believe, is that the lists of obnoxious customers are often circulated among sellers without verification.
I admit I have my only little list of "banned buyers," but I've never added a single one from the list of someone else. What I find offensive - might not be offensive to someone else; Likewise, something that sends me into a melt-down might not bother another seller at all. Personality conflicts happen, even through e-mail. No, I won't ban a customer because of another seller's issue with them. And after 8 years of selling, my list of banned buyers is very very short. I believe that almost anything can be worked-out in a respectful manner: Offer a partial refund, a discount off their next purchase, or replace the item entirely. I've learned from experience there is always a compatible solution if you communicate with each other.
Here are a few things that WILL get you banned from a favorite seller!
And believe me, they happen!
1. Destroying an item before you mail it back for a refund because you bought the wrong color.
2. Receive the item, leave "good" feedback, then do a chargeback on your credit card for a refund (claiming your 3 year old actually made the purchase)!
3. Refusing to pay until 1 hour before the 30 day notice ends.
4. Send argumentative, demanding emails every hour until your item is received.
5. Leave a Negative feedback because drapes were green instead of blue, which was stated in auction title, auction description and in email when you requested confirmation of the color.
Posted by Sandy Spencer